Shipping policy

Processing Times

In-stock items typically ship within 1–3 business days. Restocking items may take approximately 1–2 weeks to ship. Made-to-order items typically ship within 3–4 weeks. Any product-specific processing time will be noted on the individual product page.

If your order contains items with different processing times, your order will generally ship together once all items are ready unless otherwise arranged.

U.S. Shipping

All orders ship from New Jersey.

For the contiguous U.S., standard shipping is $8–$15 and free on orders of $99 or more. Standard delivery typically takes 1–5 business days after shipment. Express shipping is available for $35 and typically takes 1–2 business days after shipment.

Alaska, Hawaii & U.S. Territories

Standard shipping is $25–$35 and free on orders of $150 or more, with estimated delivery in 1–5 business days after shipment. Express shipping is available for $55 with estimated delivery in 1–2 business days after shipment.

International Shipping

Standard international shipping is $45, or free on orders of $250 or more, with estimated delivery in 3–7 business days after shipment. Express international shipping is available for $75 with estimated delivery in 3–5 business days after shipment.

International duties and taxes are included where indicated at checkout.

Tracking

Once your order ships, you’ll receive a shipping confirmation with tracking information. Please allow some time for tracking to begin updating after the shipping label is created.

Delivery estimates begin after your order has shipped and do not include processing time. Carrier or customs delays may occasionally occur and are outside of our control.

Shipping Address

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. We’ll do our best to update it before shipment, but address changes cannot be guaranteed once an order has been processed or handed over to the carrier.

Lost or Delayed Packages

If your tracking hasn’t updated for an extended period or you believe your package may be lost, please contact us and we’ll help look into it with the carrier.

For any shipping inquiries, please contact us at help@helloflowerchild.com.