FAQ

TPU generally feels more structured and holds its shape better, while PVC is softer, more flexible, and has a classic jelly feel. Materials vary by product, so you'll always find the details on each product page.

Many of our PVC and TPU products are water-resistant and easy to wipe clean, but they are not fully waterproof. We recommend avoiding prolonged exposure to water, especially for products with hardware, fabric, or electronic components.

We photograph our products as accurately as possible, but colors may appear slightly different depending on your screen settings, lighting, and the natural translucency of certain materials.

Some products are here to stay, while others are released in limited quantities and may not return. Join our email list to hear about new drops, restocks, and exclusive releases first.

We're usually unable to hold limited or one-of-a-kind items. An item isn't reserved until checkout has been completed.

Most products can be cleaned with a soft damp cloth. Avoid alcohol, acetone, harsh chemicals, and abrasive cleaners. If a product requires special care, you'll find those instructions on its product page.

Like most translucent materials, lighter PVC and TPU colors may naturally change slightly over time. Store them away from direct sunlight, excessive heat, and heavily dyed materials to help preserve their appearance.

Yes. Light-colored materials may pick up color from denim, dark fabrics, ink, or printed paper. We recommend avoiding prolonged contact and cleaning any marks as soon as possible.

Store your items in a cool, dry place away from direct sunlight and heat. Avoid long-term contact with dark fabrics, printed materials, or anything that may transfer color.

Most in-stock orders ship within 7 business days unless otherwise noted on the product page. Preorder and made-to-order items may require additional processing time.

U.S. delivery typically takes 1–7 business days after your order ships, depending on your location and shipping method. International delivery times vary by destination.

All Hello Flower Child orders ship from New Jersey, USA.

Yes! Available shipping options are shown automatically at checkout based on your delivery address.

Once your order ships, you'll receive a confirmation email with tracking information. Please allow a little time for tracking updates after the shipping label is created.

Please contact us as soon as possible after placing your order. While we'll do our best to help, we can't guarantee changes or cancellations once an order has entered processing or has shipped.

Eligible unused items may be returned for store credit within 14 days of delivery. If your order arrives damaged or has a quality issue, we'll gladly make it right. For full details, please see our Return Policy.

Please email us as soon as possible with your order number and clear photos of the item and packaging. We'll review the issue and work with you to find the best solution.

We'd love to help! Email us anytime at help@helloflowerchild.com. If your message is about an order, please include your order number for faster assistance.